Help needed

**elftone1** · #1 05-04-2011, 08:57 AM

I was wondering if anyone could help me out,my computer has fcuked up big style.A program called spyware protection has popped up on it and it is not letting me onto firefox,windows media or run any programs.I tried a system restore but it only comes up on the screen for a second then disappears.Been at this for hours now so any help would be greatly appriecated.

**elftone1** · #2 05-04-2011, 09:37 AM

Just downloaded microsoft security essentials but it would not let me run this either.

**deadlywill** · #3 05-04-2011, 11:27 AM

I had this on a few 'clients' computers. I removed it by running SuperAntiSpyware from a USB flash drive. It's free and works. Piece of advice - use Microsoft Security Essentials in the first place and don't get any problems. I've had it for ny on two years and it's been superb - not had a problem. This is a Trojan that is typically started by opening anonymous spam in your email inbox - don't open emails that your not expecting and certainly don't click links in emails that come from sources you don't know or are not expecting mail from.

**Begbie** · #4 05-04-2011, 01:53 PM

Also. If it lets you, click 'Start icon', type in msconfig, <ENTER>, click the 'Startup' tab, uncheck any startup items which look dodgy, <APPLY> then restart your PC. You can then run anti-virus programs, hopefully.

This worked about a year ago but the virus has probably been developed since then.

Edit: does MSE install in Safe Mode?

**RedManQuinny** · #5 05-04-2011, 02:52 PM

Sounds like it could be Malware. Start in safe mode and install Malwarebytes and run/scan now.

If it is Malware this should get rid. It's the identifying of the problem that's usually the difficult part; the getting rid is often (usually) easy.

Good luck.

**jake robinson** · #6 05-04-2011, 03:56 PM

Quote:

Originally Posted by RedManQuinny

Sounds like it could be Malware. Start in safe mode and install Malwarebytes and run/scan now.

If it is Malware this should get rid. It's the identifying of the problem that's usually the difficult part; the getting rid is often (usually) easy.

Good luck.

Second that malwayrebytes and if that doesnt work have a try of this
http://www.surfright.nl/en/hitmanpro/ reccommended by mike81 on another thread. You can use the 30 day trial to get rid of any nasties. Good luck.

**bazzer** · #7 05-04-2011, 05:03 PM

Quote:

Originally Posted by elftone1

I was wondering if anyone could help me out,my computer has fcuked up big style.A program called spyware protection has popped up on it and it is not letting me onto firefox,windows media or run any programs.I tried a system restore but it only comes up on the screen for a second then disappears.Been at this for hours now so any help would be greatly appriecated.

Hornswoggle , stop visiting those Septic sites ,come over to The Future is bright the future is !!!!!!!!!! you know the rest lol

Hope you got sorted ,dont want your missus missin the Rangers

**KUBLA** · #8 05-04-2011, 10:32 PM

elftone your going to have to stop the rogue application running in the start up tab using msconfig

the program will be a list of numbers

its opening up on start up hence why you need to disable it

once disabled it gives you full net access back and you just download and run malwarebytes.org it appears its the only free removal tool that gets it

it has loads of different guises and the most recent version apparently was embedded into an advert on spotify - so you can literally pick this fucker up anywhere

hope you get it sorted

**elftone1** · #9 05-04-2011, 10:42 PM

Thanks for everyone who replied to this post.I managed to get the computer on safe mode then do a system restore.Is it best use malwarebytes or microsoft security essentials.Once again thanks to everyone

**bazzer** · #10 05-04-2011, 10:47 PM

Elf , malwarebytes is a removal tool ,MSE is pc security ,it scans your pc as it downloads and removes anything it finds

Edit , it did when I downloaded it ,I was useing McAfee DOH .MSE removed 3 trojans that Mc Afee missed

**Begbie** · #11 05-04-2011, 11:06 PM

If you are on Windows 7, MSE is one of the best. You have to allow its database to update though. If you are on a 'borrowed' copy of Windows 7, PM me.

**mike81** · #12 05-04-2011, 11:25 PM

Safe mode with networking, then run Hitman Pro. Easiest and quickest method. I used to swear by Malwarebytes until Hitman came along, seriously good.

**Begbie** · #13 05-04-2011, 11:37 PM

Quote:

Originally Posted by deadlywill

use Microsoft Security Essentials in the first place and don't get any problems. I've had it for ny on two years and it's been superb - not had a problem.

I use MSE too.

BEWARE: It doesn't pick up and block whining Aussie's PMs about your mum.

**elftone1** · #14 06-04-2011, 10:37 PM

A wee update i dowload and installed both mse and malwarebytes,dont know if these conflict against each other.the computer sounds like my washing machine lol.Still no pms from aussies yet begbie lol.Thanks for everyones help.

**bazzer** · #15 06-04-2011, 10:54 PM

Quote:

Originally Posted by elftone1

A wee update i dowload and installed both mse and malwarebytes,dont know if these conflict against each other.the computer sounds like my washing machine lol.Still no pms from aussies yet begbie lol.Thanks for everyones help.

Elf ,you dont need malwarebytes with MSE ,if you scan regular with mse that should do the bizz ,Iv never needed to use anything since I started useing mse ,try yourself run a full scan with mse then run malwarebytes it wont find anything that mse cant find, Im sure Deadly has posted about this

**mike81** · #16 06-04-2011, 11:01 PM

Or...

Quote:

Originally Posted by mike81

Safe mode with networking, then run Hitman Pro. Easiest and quickest method. I used to swear by Malwarebytes until Hitman came along, seriously good.

**mike81** · #17 06-04-2011, 11:03 PM

If it's sounding rough, whip the side of and give it a clean out, careful if hoovering, best thing to use is a tin of compressed air outside.

**adam_ayres1988** · #18 06-04-2011, 11:17 PM

I cleaned my laptop today (getting rid of the dust etc) running a lot smoother now

**Begbie** · #19 06-04-2011, 11:19 PM

Quote:

Originally Posted by adam_ayres1988

I cleaned my laptop today (getting rid of the dust etc) running a lot smoother now

I cleaned my cock today (getting rid of the dust etc) not looking any smoother now

**deadlywill** · #20 07-04-2011, 10:20 AM

Quote:

Originally Posted by bazzer

Elf ,you dont need malwarebytes with MSE ,if you scan regular with mse that should do the bizz ,Iv never needed to use anything since I started useing mse ,try yourself run a full scan with mse then run malwarebytes it wont find anything that mse cant find, Im sure Deadly has posted about this

Too true Sir Baz - had Super antispyware and Malwarebytes for a year and they never found anything once which suggested that MSE was doing a fine job. Ditched both ages ago and still no probs. MSE FTW...