BT Infinity

**zola** · #1 28-11-2011, 06:24 PM

Has anyone got BT Infinity and if so, do you get the kind of speed you pay for? Is the service reliable?

I have Virgin media but since they changed my modem to the "Super Hub", the bloody thing keeps rebooting itself. I've contacted them several times and so far have had 3 Hubs, about 20 alterations to the settings and every time I'm talking to someone with a language problem. (They don't speak in English!!).
Don't get me wrong, when it works, it works well but the "help desk" is another thing altogether.

So I've been looking at the BT Infinity 40meg. I know speeds vary depending on where you are but how much do the speeds vary?

**Begbie** · #2 28-11-2011, 06:30 PM

I've got BT Infinity and couldn't be happier. Very few problems and my speeds are pretty constant. I'm in N. Ireland so don't know what the speeds are like on the mainland.

**zola** · #3 28-11-2011, 07:00 PM

I take it your 40meg?
See, I can live with speeds like that, I don't mind it being a bit lower, but you hear horror stories of people only getting a tenth of their predicted speeds. (Not with any specific company, just general).

**Begbie** · #4 28-11-2011, 07:03 PM

Quote:

Originally Posted by zola

I take it your 40meg?
See, I can live with speeds like that, I don't mind it being a bit lower, but you hear horror stories of people only getting a tenth of their predicted speeds. (Not with any specific company, just general).

Yeah. 40 meg and a two minute walk from my local exchange. As I say, I don't know what speeds you get across the water.

**zola** · #5 28-11-2011, 07:34 PM

Thanks Begbie, just to give you an idea, Ive bombed out 3 times since posting this thread.

**bazzer** · #6 28-11-2011, 07:39 PM

Zola, I cant get infinity here yet ,but im with BT my average speed is 3.7 to 4.0
its well good enough to watch streams even sopcast ,speed is constant and dont dip at peak time ,I know Begbie was with BT before he upgraded to infinity
dont know what his average speed was then ?

**zola** · #7 28-11-2011, 07:48 PM

Thanks Bazzer, I don't wanna go below 20 meg, been used to it for so long now, thought 40 meg was a nice round number

.
I just want a reliable internet again, not this hassle I'm constantly getting.

**Begbie** · #8 28-11-2011, 07:58 PM

I've got a 'black box' that remotely monitors my internet connection, whether I'm online or not. October's averages:

**Sharky** · #9 28-11-2011, 08:55 PM

Hang on! I am paying for 30MB broadband.

WTF?

**imperial109** · #10 28-11-2011, 08:57 PM

Quote:

Originally Posted by Sharky

Hang on! I am paying for 30MB broadband.

WTF?

Oh dear, some one in a far far away indian call centre is going to get an earful!

**Sharky** · #11 28-11-2011, 08:58 PM

Quote:

Originally Posted by imperial109

Oh dear, some one in a far far away indian call centre is going to get an earful!

Indeed they are. Tossers.

**barry69922898** · #12 28-11-2011, 09:05 PM

Im on bt broadband option 3 its pretty similar to bt infinity as it uses fibre optic cable. Last night my phone line went dead, if you ring the house its like its engaged but my internet is still working here. Bt done a line test and say its coming inside the house and is going to cost me �130 call out fee but before the fone messed up my hub reset itself. Surley thats bt's fault isnt it? no way im paying 130 notes to get a landline back i never use.

**Sharky** · #13 28-11-2011, 09:08 PM

Quote:

Originally Posted by barry69922898

Im on bt broadband option 3 its pretty similar to bt infinity as it uses fibre optic cable. Last night my phone line went dead, if you ring the house its like its engaged but my internet is still working here. Bt done a line test and say its coming inside the house and is going to cost me �130 call out fee but before the fone messed up my hub reset itself. Surley thats bt's fault isnt it? no way im paying 130 notes to get a landline back i never use.

Tell them to fuck off then. Say you're paying for a service they are not providing.

**mfc1876** · #14 28-11-2011, 09:10 PM

I was on Virgin's 30 meg but I only ever used to get around 17 meg and then it would also drop all the time so I dropped back down to 10 meg, at least then I get what I pay for.

The connection drops quite regularly now but I've noticed that if I turn the wireless off on my laptop (FN+F3) until the icon turns red, then turn it back on again until it connects back up then it resolves the issue and goes back up to 10 meg.

**zola** · #15 28-11-2011, 09:33 PM

Quote:

Originally Posted by mfc1876

I was on Virgin's 30 meg but I only ever used to get around 17 meg and then it would also drop all the time so I dropped back down to 10 meg, at least then I get what I pay for.

The connection drops quite regularly now but I've noticed that if I turn the wireless off on my laptop (FN+F3) until the icon turns red, then turn it back on again until it connects back up then it resolves the issue and goes back up to 10 meg.

I've been reading up on peoples complaints on the virgin forum, apparently I could disable the wireless function and add my own router, then hopefully it shouldn't drop out. In other words, the hub is shite!! They did tell me they had a new firmware coming out, but I reckon thats just them wishing santa was coming!
Seems people have been having issues since July last year, I've been lucky, its only been 3 months!

One thing I will say, I did get the speeds I paid for (when it works).

**Begbie** · #16 28-11-2011, 09:34 PM

Quote:

Originally Posted by barry69922898

Im on bt broadband option 3 its pretty similar to bt infinity as it uses fibre optic cable. Last night my phone line went dead, if you ring the house its like its engaged but my internet is still working here. Bt done a line test and say its coming inside the house and is going to cost me �130 call out fee but before the fone messed up my hub reset itself. Surley thats bt's fault isnt it? no way im paying 130 notes to get a landline back i never use.

Unplug everything from the first white socket that comes into your house from BT (including the internet connection). If you have a phone extension cable, disconnect your main house phone from that. Plug your house phone into the white socket mentioned above and try calling your home number from a mobile.

If the house phone rings, it is a problem within your house, not BT's problem. If it doesn't ring there are two main suspects.

1. Your phone or the 'plug' on your phone is faulty. Easily checked by borrowing a phone that definitely works on another line and trying that.

2. The BT socket is faulty.

If the BT socket is faulty, BT are liable.

**Sharky** · #17 28-11-2011, 09:36 PM

Quote:

Originally Posted by mfc1876

I was on Virgin's 30 meg but I only ever used to get around 17 meg and then it would also drop all the time so I dropped back down to 10 meg, at least then I get what I pay for.

The connection drops quite regularly now but I've noticed that if I turn the wireless off on my laptop (FN+F3) until the icon turns red, then turn it back on again until it connects back up then it resolves the issue and goes back up to 10 meg.

Mate has given me 30,000 songs on his external HD which I am ripping atm. Could be to do with that (no idea why). If it's like that tomorrow they will feel my anger.

**mfc1876** · #18 28-11-2011, 10:31 PM

Quote:

Originally Posted by Begbie

Unplug everything from the first white socket that comes into your house from BT (including the internet connection). If you have a phone extension cable, disconnect your main house phone from that. Plug your house phone into the white socket mentioned above and try calling your home number from a mobile.

If the house phone rings, it is a problem within your house, not BT's problem. If it doesn't ring there are two main suspects.

1. Your phone or the 'plug' on your phone is faulty. Easily checked by borrowing a phone that definitely works on another line and trying that.

2. The BT socket is faulty.

If the BT socket is faulty, BT are liable.

When I worked for Wanadoo on their tech support helpline the main problems with phone line internet was when people would use normal telephone extension leads instead of the proper RJ11 cables. Don't know if that still applies though as I worked for them in 2004/5. Do you use an extension lead for your internet? It can work fine for ages with normal telephone extension cable but then eventually you'd have problems as normal phone extension can't cope.

Wanadoo's internet was provided via BT phone lines. I think they got bought out by Orange.

**barry69922898** · #19 17-12-2011, 03:18 PM

Sorry for the late reply, laptop was down had to buy a new one. In the end i rang bt and after agreeing on the phone to foot the bill if the fault was inside the house the came out. Luckily for me it was in the line beside the house. Quick tip if you take off the face plate on the main socket coming into your house and can get an outside line, the chances are your at fault and they will charge �130+vat call out. Pretty steep.