ati graphics

**suzie** · #1 13-01-2011, 08:31 PM

anyone got any ideas about my graphics problem had my ati radeon 3600hd for about a year had no problems up until now my pc crashes and goes to black screen and when I turn the pc back on it says I need to update my drivers which I have done but it still doesn't stop the crashes any suggestions peeps?

**deadlywill** · #2 14-01-2011, 02:14 AM

it says to update your drivers as well - maybe have another go at the drivers or ditch the old ones first then get the new ones installed - http://support.amd.com/us/kbarticles...ndWindows.aspx

**suzie** · #3 14-01-2011, 12:58 PM

thanks will but the strange thing is it doesn't crash on games just doing simple things like email and powerpoint no problems with games but will give it ago if not I will buy a new graphics

**DerekM** · #4 14-01-2011, 12:58 PM

Have you done any windows updates recently?

**suzie** · #5 18-01-2011, 08:43 AM

sorry derek in delay replying yes I have

**revolver** · #6 18-01-2011, 06:01 PM

Sup suzie. I have an ATI 4670 and have had no end of problems with the graphics drivers - the older card makes are really really buggy. Certain games have a tendency to crash my system entirely - it's a real pain in the arse.

What I will suggest, and its the only solution that has ever worked for me is to download driver sweeper from here (download is about half down the page). Uninstall through add/remove programs. Run your system in safe mode (restart and keep hitting F8 until the boot menu shows up). Run driver sweeper and remove all trace of the ATI drivers you have and then reinstall the driver that came with the system - hopefully you have the original disk.

For future reference ATI always recommend either completely uninstalling old drivers before applying new ones or not to update it all unless completely necessary.

Here is another forum post regarding the 3550 and they suggest the same thing.

However, some people say that a system roll-back will do the trick. If you're not happy about doing any of this then maybe raise the question on the AMD boards as they should know a lot more specific information about it than myself.

BACK-UP. Whenever dealing with something like this you should always backup your valuable stuff. And I cannot guarantee this will work, and if you're not happy troubleshooting problems which might arise from doing this then let a professional take a look.

**suzie** · #7 19-01-2011, 01:56 PM

I have bought another ati 4350 card in case its a problem with the fan on the card and overheating as the card fan is rather noisey...I'm going to do what you say and remove all the old drivers and then reinstall the new card with new drivers I will let you know how I get on thanks for your help

**revolver** · #8 20-01-2011, 09:20 PM

Let us know how it goes. I cleaned out my 10.11 catalyst drivers and installed 9.11 again and so far not had any crashes or noticed any drop in performance.

Cos i have Steam, they've now started offering out ati updates and I was foolish enough to think it'd be beneficial.

**suzie** · #9 21-01-2011, 09:14 AM

my son uses Steam rev so it will probably be down to their updates

**suzie** · #10 21-01-2011, 01:00 PM

well rev finally did all you told me to before I installed my new card and so far so good (fingers crossed) it took me 4 hours how bad am I??? I had a problem with one of my sons steam games it wouldn't work but all the others did so had to do it a few times but finally got there phewwwww! thanks for your help wouldn't have had a clue without you